Returns & cancellations

For orders from Franziska Studio, contact thandie@franziskastudio.com.

Our standard photographic prints, postcards and sticker sheets are printed to order. They are not personalised, so your statutory cancellation rights apply.

Changing your mind

You may cancel your order from the time you place it until 14 days after the day you receive it. If goods from one order arrive separately, the cancellation period ends 14 days after the last item arrives. You do not need to give a reason.

Email thandie@franziskastudio.com with your order details and a clear statement that you wish to cancel. You may use the optional cancellation form below, but you do not have to.

Send the goods back within 14 days of telling us you are cancelling. Email us for the return address and instructions before posting; contacting us does not change your cancellation or return deadline. Please pack the goods securely and retain proof of posting.

For a change-of-mind return, you pay the return postage. We do not charge a restocking or refund fee.

We refund the cancelled goods and any standard outbound delivery charge refundable under your cancellation rights. If you cancel the whole order, this includes the standard delivery charge. We do not refund the extra cost of an upgraded delivery service you expressly chose over standard delivery.

Refunds are made without undue delay and within 14 days of receiving the goods back or receiving evidence that you sent them back, whichever happens first. Where there are no goods to return, the refund deadline is 14 days after we are told of your cancellation. We use the original payment method unless you expressly agree otherwise.

You may inspect the goods as you would in a shop. We may reduce a refund only for loss in value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning.

Exchanges

We do not offer a separate change-of-mind exchange service. You may return an eligible item under this policy and place a new order. This does not affect your statutory rights to a replacement for faulty goods.

Damaged, faulty or incorrect goods

Email thandie@franziskastudio.com with your order details and a description of the problem. Photographs are helpful where available.

You normally have 30 days from delivery to reject faulty or misdescribed goods for a full refund. Your statutory rights continue after that period. We cover reasonable return costs for goods that are faulty, damaged on arrival or incorrect.

A refund under your statutory right to reject is made without undue delay and within 14 days of agreeing that you are entitled to it. No refund fee applies.

This policy does not limit your statutory consumer rights.

Optional cancellation form

Complete and email this only if you wish to cancel your contract.

To: Franziska Studio, thandie@franziskastudio.com
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
Goods / order number:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Date:
Delete wording as appropriate.